Open & Operational
Looking after the pets and people of the North Shore and Northern Beaches
“The Federal Government considers the role of veterinarians essential to the agricultural sector and therefore to our nation’s food security but also in protecting companion animals and our nation’s wildlife.
-Hon. David Littleproud MP, Minister for Agriculture
https://www.ava.com.au/coronavirus/vets-an-essential-service-during-the-covid-19-crisis/
As you are all aware, the spread of COVID-19 is causing significant disruptions locally, and devastation in many other parts of the world. We want to assure you that we are taking our responsibility to minimise transmission of the virus very seriously. Likewise, as an essential service to our community, we also take our responsibility to serve the pets and carers of the North Shore and Northern Beaches incredibly seriously, and we wish to advise that we remain OPEN, with 24/7 continuous care.
To ensure our continued operation during this uncertain time, we have implemented a number of very strict protocols in line with the recommendations of leading government and healthcare organisations.
For now, only pets and hospital employees are allowed in the hospital. Video and telephone consultations, and e-signature consent forms are being used in place of traditional face-to-face consultations.
We already have rigorous cleaning and disinfecting protocols in place, and we have increased the frequency of all cleaning processes. As usual, all team members wash their hands before and after handling each patient, and are now wearing full personal protective equipment (PPE) for patient collection and transfer. Any staff member feeling ill or unwell is required to stay home.
These additional safety measures are to preserve the health and wellbeing of our team, our clients, our patients, and our community. Thank you for your understanding and cooperation.
Recap:
- Contactless consultations and admissions
- Video and phone consultations
- Our already first-class cleaning and disinfecting protocols have been taken to the next-level
- All patients receive the same exceptional TLC NVS is renowned for
As this is an ever-changing situation, we will review and adjust our policies and procedures as needed in accordance with AVA, WHO, and NSW Health guidelines. We will keep our community updated with any changes via our website, email, and on our Facebook and Instagram accounts.
Our full COVID-19 Policy can be found here.
Team A – Looking after you Mondays & Tuesdays! 
Sporting PPE in Style 
Social Distancing – Cat-Style